Booking Terms and Conditions
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
Our COVID 19 position
With still some uncertainty about holidays in 2021 being allowed we thought it would be best to clarify our position.
1. If at the time you are due to arrive in Italy, the region/country does not allow tourists to visit then there will be cancellation allowed with no penalties and refunds granted.
2. If you are not able to leave your country of origin and enter Italy at the planned date of arrival, then we would provide a voucher for the amount paid to be used within the following 12 months.
We are a very ethical company and will do our upmost to help out where we can. You will not just get through to a call centre who just gives a blanket answer no to any requests to get money back etc. You will speak to the family-run owners of the business who pride themselves on having excellent customer services. We have found this has put us in good stead over the last 20 years and resulted in clients booking year after year through us.
We do sincerely hope the world will not be in this position soon and we can all get back to enjoying life to the fullest.
Take care and if you have any questions then please speak to firstname.lastname@example.org
1- Booking and Payment
In the first instance please contact us to confirm availability. Once we have confirmed the property is available and holding for you we will send you the booking form. To confirm the booking a non-refundable deposit of 30% of the total price within 48 hours to secure the property. Once we have received your completed booking form your contract is established with us. You will be required to pay the 70% balance at least 8 weeks (56 days) before departure. For bookings which take place within 8 weeks (56 days) of departure, the full amount will be required. If you fail to pay the balance when due, we will treat your booking as cancelled. For cancellation policy please see paragraph 6.
2 - Payment Methods
We accept debit cards, credit cards and direct bank transfers to the following account
Holiday Homes in Italy
Natwest Bank, 7 Market Place, Derby, DE1 3ZF
Sort code: 60-12-01
IBAN: GB08 NWBK 6012 0125 1020 87
SWIFT (BIC): NWBKGB2L
We also accept debit and credit card transactions online, which are processed securly through Worldpay, who are compliant with PCI DSS security standards.
If you prefer not to pay via the internet then we can accept cheques which can be posted to:
Holiday Homes in Italy (UK Office)
18 Market Street
3 - Prices
All prices given are in Sterling (£) and payment are to be in Sterling ONLY unless otherwise agreed in writing by Holiday Homes in Italy. If you are sending money from another country then that of the UK the amount which reaches us must be in Sterling and for the exact amount stated on the booking form, unless previously agreed. The rental price is weekly unless otherwise stated. We will reserve the right to increase the prices published prior to the time that you book your holiday. Any increases in price will be advised to you before you book the holiday.
4- Amendments by you
If you wish to modify your booking, we will do our utmost to make the changes. A £30 fee may be charged for every modification you make. Modifications may be subject to cancellation charges. If you change venue this will be classed as full cancellation and charges will be applied accordingly (Please see paragraph 6)
5 - Cancellation and fees
Cancellations must be made in writing from the person who signed the rental agreement and will take effect the day such modification is received. Cancellation charges are as follows:
- Deposit: non-refundable
- 50% of the rental price if the cancellation is made more than 42 days before the arrival date on the booking form
- 75% of the rental price if the cancellation is made between 29 days and 42 days before the arrival
- 100% of the rental price if the cancellation is made 28 days or less before the arrival
Cancellations must be received by us in writing at least ONE WORKING DAY prior to the above day. Any refunds due regardless of what your original payment method will be refunded by cheque.
6 - Holiday Homes in Italy cancellation
In the unlikely event we have to cancel your booking we will offer alternatives of similar standard without any extra charge to you, if our alternatives are not suitable to you, we will refund the monies paid by you to holiday homes in Italy for accommodation ONLY. Holiday Homes in Italy will not accept responsibility for refunding of travel or any cost other then accommodation.
7 - Responsibility
The descriptions in our catalogue and our web-site have been prepared in good faith. However we do not own or control any of the accommodation or any other facility within the accommodation, so we cannot accept any liability in respect of injury, loss or damage however caused, unless it is by act or omission of our company employees. Any valuable are left at your own risk. Our liability for affiliate to provide the service promised is limited to the value of the booking in all cases. Holiday Homes in Italy accepts no liability for events caused as a result of acts of God, Governments, hostilities of war, political unrest, riot, civil strife, industrial dispute, natural or nuclear disaster, fire, theft, epidemies quarantine, medical or customs regulations, technical or administrative problems with transport, closure of airports, breakdowns with machines and equipment, adverse weather conditions, water shortages or any other circumstances outside of our control and could not have been avoided even with all due care. We are unable to accept any liability for any delay, transportation to and from your accommodation. In such circumstances you may be able to make a claim under your insurance policy.
8 - Complaints
In the unlikely event that a client has any problems during their stay, the client must report it immediately to the property owner. If a satisfactory solution is not reached please contact Holiday Homes in Italy during your stay. We shall attempt to resolve the matter immediately, but if you remain dissatisfied you must write to us within 14 days from the end of your holiday. A failure to notify us of any issues that could not be resolved during the holiday may mean that we will be unable to resolve the dispute after you return home.
9 - Arrival and departure
We will advise you in writing on receipt of your final payment.
10 - Other Charges
Any other charges related to the property such as cleaning, utilities and linen are displayed on the property information on our website or brochure. These are usually paid locally in euro and taken from your security deposit at the end of your stay. You will be informed on booking if pre-payment is required. We reserve the right to amend or add any charges set by the property owner.
11 - Security deposit
A Security deposit is paid by you on arrival at your accommodation to the key holder or owner. This is usually paid in cash (EUROS). The amount of this deposit will be shown on your booking confirmation. The deposit will be returned to you at the moment of departure. A deduction will be made for breakages and any other charges (see 10 - Other charges) water). The owner will inspect the property prior to departure. If in the unlikely event you cause damage which is over and above the amount paid for the security deposit, it will be your responsibility to cover the total cost of repairs.
12 - Care of property
Please treat the property with utmost respect; you are expected to leave it in the same condition of cleanliness and repair as you found it on arrival. The owner will inspect the property prior to departure. If you cause disturbance or annoyance to other guests you may be asked to leave by the accommodation owner/Manager; In this unlikely event, Holiday Homes in Italy will accept no responsibility to find alternative accommodation and will provide no refunds
13 - Insurance
We strongly advise our client to take out their own personal insurance in relation to travel, accident, medical and personal cover.
14 - Number of occupants
The total number of guests staying at the property may not exceed the number of sleeping places specified. The owner reserves the right to refuse entry or evict the entire party if the number of persons occupying a property exceeds the number stipulated in this contract.
15 - Data protection
All information provided to Holiday Homes in Italy will remain confidential and used only for client purposes. We must pass the information on to the owner of the accommodation you have chosen.
16 - Contract
This contract is made on the terms of these Booking Conditions, which are governed by English law and the exclusive jurisdiction of the English courts.